Frequently Asked Questions

Find the answers to your 811spotter questions

What type of payment does 811spotter accept?

We accept all major credit cards (Visa, Mastercard, American Express) for online payments.

What counts towards my 811spotter usage?

811spotter counts any new or renewed tickets as active during your 30-day subscription period.

How do I cancel my account?

To cancel your 811spotter account, go to your account settings page, and select the option to close your account. Visit our Help Center to see further instructions.

What happens if I exceed my ticket limit?

With 811spotter, there is no ticket limit! You simply pay for any new or renewed tickets each month. You do not pay for archived or expired tickets.

How often is 811spotter's system updated?

811spotter is always updating in the background to ensure all your ticket details are current.

Does 811spotter offer a free trial?

We’re delighted you asked 😊. Sign up here to try 811spotter free for 14 days.

Can I create tickets through 811spotter?

No, you can’t create tickets through the 811spotter platform. 811 tickets should be created through your state’s call center. 811spotter automatically manages everything from there.

Because 811spotter connects to your local 811 ticket center, the platform automatically processes every ticket that you submit.